Refund policy
Refund policy
If something is not right, we will make it right. You have 30 days from the day your order arrives to tell us there is a problem.
You do not need to send anything back
If an item arrives damaged, faulty, not what you ordered, or simply is not what you hoped for, email us and we will refund you or send a replacement. You keep the item.
We do this because our cases ship from overseas partners, and sending a phone case back across the world usually costs more than the case is worth. Asking you to pay that, or paying it ourselves, helps nobody. It is simpler and fairer to refund you or send the right case, and let you keep, donate or dispose of the original as you see fit.
How to start a refund
Email throwersupplyco@gmail.com with:
- Your order number
- What went wrong
- A photo, if the item is damaged or the wrong thing arrived
We aim to reply within 1 to 2 business days.
When your money comes back
Approved refunds go back to your original payment method. We process them within 2 business days of approving your request. Your bank or card issuer then takes its own time, usually 5 to 10 business days, before the money shows in your account. That part is out of our hands.
If your order has not arrived
Delivery normally takes 8 to 13 days. If 30 days have passed since you ordered and nothing has arrived, contact us and we will either send a replacement or refund you in full. You do not need to wait longer than that.
Cancelling an order
If you email us before your order has been dispatched, we will cancel it and refund you in full. Once it has been dispatched we cannot recall it, but the 30 day terms above still apply once it arrives.
What is not covered
- Damage caused by misuse, alteration or normal wear over time
- Requests made more than 30 days after delivery
Contact
Questions about this policy: throwersupplyco@gmail.com